Refund policy

In case of a return or exchange, please follow the guidelines below:

• The product must be unused, unworn, and unwashed. Fashion items may be tried on to check the fit and will still be considered unworn. If a product is returned to us in inadequate condition, we reserve the right to reject your request.

• The return period for a defective product is 30 working days. For returns or exchanges, the request must be made within 30 working days of receiving the parcel.

• Please return the product along with a copy of the invoice and mention the reason for returning the item.

• Customers must return the merchandise via a traceable delivery method, such as courier or registered post, at their own expense.

• The return address will be shared with the customer once they reach out to our support team via WhatsApp, email, or phone call.

• Delivery charges will not be refunded.

• Refund requests will be processed within 10 working days after we receive the returned products.

• Refunds will be issued via online transfer to the customer's account. Our representative will ask the customer where the refund amount should be sent.

• Please label the returned product as "Return Item" to avoid any discrepancy or inconvenience.

• For further queries about exchanges and returns, please contact us at:

  • WhatsApp: 0327 5445441

  • Email: denimspots@gmail.com

  • Phone: 0327 5445441

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